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We offer free shipping on orders over $32. Stock up - it's totally worth it! A shipping credit will be applied to orders over $32 that do not qualify for free shipping due to location ($8.95 in the US and $9.95 in Canada). Your shipping credit is applied automatically and the discounted rate will be shown during the checkout process. Note: we do not ship to PO boxes.
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You have questions and here we have answers to your most frequently asked questions.
Orders and Payment
What types of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express.
What are your Customer Service hours of operation?
Customer Service can be reached for assistance by phone at 1.877.894.7702 Monday to Friday 8am - 5pm MST or by email at firstname.lastname@example.org.
What is my product's warranty?
We stand behind the quality and performance of every product, as well as the personal satisfaction of our customers. ReCORK offers a 1-year limited warranty against defects in materials or workmanship. This does not include damage caused by misuse, inappropriate use or normal wear and tear. Faulty product validated under the warranty claim will be repaired or replaced at the discretion of ReCORK. ReCORK will not be responsible for any costs, losses or damages incurred as a result of returning a product.
What is not covered by my warranty?
We do not cover deterioration from water abuse, damage caused by misuse, normal wear and tear, cuts, scratches, burns, or shrinkage from overexposure to extreme heat.
How can I return or exchange my gift order?
If you have received a gift purchase from ReCORK and are unhappy with the product, please contact customer service to arrange an exchange or credit for the value of any unused items.
Is ordering on recork.org secure?
Yes. Several steps are taken to ensure all information received from our online visitors is secure from unauthorized access and use. All ReCORK transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our servers and your computer. SSL encryption works by forming a matched pair so that your computer and our server send data back and forth in an encrypted format.
Where can I see the status of my order?
How can I track my order?
You can track your order in the My Orders section of My Account. Tracking information will be displayed once your order is ready to ship.
We will also send you an email with your tracking information. Please note that it may take a few hours for the carrier's website to update once they have scanned the package.
How do I find my order history?
What shipping methods do you offer?
We currently offer both ground and express shipping options for the United States and Canada only. For shipping to other countries, please contact email@example.com. We plan to expand into new countries soon.
Ground shipping is free on all orders over $39 before tax, excluding some rural addresses and non-contiguous US addresses (Alaska & Hawaii).
Standard (UPS Ground), $8.95 USD
Express (UPS Express), based on rates straight from UPS for your ship-to address
Note that shipping rates for select rural locations may be higher.
Is there any way I can get free shipping?
Yes! We offer free shipping on orders over $39.
A shipping credit will be applied to orders over $39 (before tax) that do not qualify for free shipping due to location ($8.95 in the US and $9.95 in Canada).
Your shipping credit is applied automatically and the discounted rate will be shown during the checkout process.
What if my order arrives damaged?
Our products ship in eco-friendly packaging so they arrive on your doorstep safe and with minimal carbon footprint. If your product arrives damaged, please contact us within 30 days. We are happy to set up a return or exchange for any unused product.
What is your return policy?
At ReCORK, we create sustainable products that deliver peace of mind.
If you are not satisfied with your ReCORK purchase, simply contact us within 30 days of the original purchase for a return authorization. Products must be unused to obtain a return authorization.
Returns without a valid return authorization number will not be accepted by our shipping department.
How long do I have to return my ReCORK product?
Contact us within thirty days of the original purchase to return unused ReCORK products for a refund.
What sort of information can I store in my account?
You can save your shipping information, your billing information, and your order history. However, you cannot store your credit card information in My Account.
Does it cost anything?
We make partnership easy. There are no hidden costs and we handle everything. We want your corks, no strings attached.
How does the cork shipping process work?
Corks are shipped directly to our closest processing facility. Prepaid shipping labels are provided at no cost for minimum shipments of 15 pounds of cork (approximately half of a collection bin). Keep your provided collection bin and send your corks in a large, used cardboard box, so you can continue to use the collection bin. Shipments of cork between 15 to 30 pounds are the most economically and environmentally efficient.
When you have packed up the cork to send to us, email firstname.lastname@example.org with the weight and dimensions of your shipping box to receive your custom, prepaid shipping labels.
Can I collect corks and be a retail partner?
Yes, you can! That's called a Closed Loop Partner.
Do I have to collect corks from the public to be a Closed Loop Partner?
Public Collection Partners
What does it mean to be a Public Collection partner?
Public Collection Partners collect corks from their customers with a public collection bin in their storefront.
Private Collection Partners
What does it mean to be a Private Collection partner?
Private Collection Partners are businesses that collect cork privately as part of doing business.
What does it mean to be a Re-Use partner?
Re-Use Partners purchase 100% recycled cork granulate for use in their products.
I have an idea for a new product made with recycled cork. Who do I contact?
What does it mean to be a Retail partner?
Retail Partners sell ReCORK products.
Closed Loop Partners
What does it mean to be a Closed Loop partner?
Closed-Loop Partners collect cork and sell ReCORK? products, owning the entire ReCORK story.
Cork recycling as an individual
I have a few corks. Where can I drop them off?
If you only have a small amount of cork, please drop it off at a Public Collection Partner in your area, rather than shipping it to us.
I have lots of cork. Can I ship it directly to you?
Please do not send corks to us one at a time, this creates a large carbon footprint. Instead, encourage your friends to save their corks and if you reach 15 pounds, we will take it off your hands for free. Just pack your corks in a used cardboard box and email email@example.com with the weight and dimensions of your shipping box to receive your custom, prepaid shipping labels.
Are any other organizations carbon negative?
Yes! There is a precedent for this, and it comes from the cork industry.
One of our primary collection partners, Amorim, is the largest cork producer in the world, and they are proudly carbon negative.
How do you measure your carbon footprint?
In 2013, we initiated a full carbon footprint assessment of the ReCORK program.
We are committed to complete transparency, so we will post the ongoing assessment of our footprint and the tracking of our carbon offsetting for all to see. The initial report can be seen here.
Can you tell me more about being "carbon negative"?
"Carbon negative" refers to the reduction of an entity's carbon footprint to less than neutral, so that the entity in question has a net effect of removing carbon dioxide from the atmosphere rather than adding it. That achievement requires a more aggressive approach than carbon neutrality, which merely nullifies the effect that an entity has on the environment. To become carbon negative, an individual or organization needs to assess the total carbon emissions created by their operations and existence. Once their carbon emissions have been quantified, that number represents their carbon footprint. Carbon-negative status can be achieved by a number of means, including greater carbon sequestration and obtaining carbon offsets from a third party, as well as engaging in activities that directly reduce the amount of carbon dioxide in the atmosphere. Such activities include planting trees, generating green energy and improving energy efficiency.
More information on the carbon benefits of cork can be found in the reports and documents linked here.
Couldn't anyone be carbon negative if they just planted enough trees?
Yes! We encourage all companies to do just that. We would love to see everyone quantify their impact on the environment and take action to reduce or eliminate that impact.
Since launching ReCORK, we have made tree planting an integral part of our business. We don't just plant trees, we plant cork oak trees. Cork oak trees are especially good at pulling carbon out of the air. The cork oaks we plant will one day be mature enough to harvest and contribute to the supply of one of the world's most sustainable raw materials. We aim to do so much more than just offsetting our footprint. We are helping build and grow cork forests which offset carbon, prevent desertification, provide habitat and create jobs.
Is planting cork oak trees a legitimate carbon offset?
Absolutely! Cork oaks are among the best carbon sinks because they are never cut down. Only the bark is harvested, keeping the carbon locked away inside for centuries.
Where does ReCORK plant trees?
We have planted over 8,000 new cork oak trees in the Mediterranean forest in partnership with Quercus (the National Association for Nature Conservation) and the Criar Bosques project in Portugal. ReCORK is committed to plant cork oaks in the US along the Napa Valley Vine Trail in California.
Moving all those recycled corks around seems like it would have a pretty big carbon footprint. How does all that work?
From the beginning, we knew that we would need to minimize the carbon footprint of the collection process. We built our network with multiple collection points and grinding facilities designed to minimize transportation and optimize efficiency. We use UPS's carbon offsetting program to transport cork from our collection partners.
As the scope of ReCORK expands, we will continually adjust our processes to complement the evolution of our growth. There is no finish line in this process. It is a challenge, but also a great opportunity to minimize the transportation footprint of the cork we collect.
What can I do locally to support Recycling Partners?
Patronize your local Recycling Partners. If you spot a ReCORK Recycling Partner decal on a storefront window, that business supports ReCORK. Our partners often include restaurants, wine bars, and vineyards. Help them in their recycling efforts by stopping in for a glass of wine!
Are wines with natural corks better for the environment?
When you reach for a bottle, look for those with natural corks. Buying bottles with natural cork promotes cork harvesting, which extends the lifespan of cork trees and supports the conservation over 6.7 million acres of ecologically sensitive cork forests.
How do I know which wines use natural corks?
Find natural cork at recork.org/corkwatch.
How can I support cork forests?
The best thing you can do to support the cork forest is to choose cork products whenever possible. There is a common myth that we are facing a cork shortage. In reality, the single greatest threat to the cork forests is a reduction in global demand. If you stop buying cork, then cork forests really will disappear!
Why are you guys so excited about cork anyway?
We love cork! It is an amazing and unique natural raw material.
What we know as "corks" are actually just the bark of a cork oak tree. The bark is harvested from live trees by hand every nine years. The process causes no harm and the tree does not get cut down. In fact, bark harvesting helps the tree grow bigger and extends its lifespan to over 200 years.
The larger a cork oak grows, the more carbon dioxide it locks away. It's sealed right in! Because the bark is harvested regularly and the tree never gets cut down, cork oak trees are amazing carbon sinks.
Clearly, we could talk about how great cork is all day long, but you should really check it out for yourself. More information on the benefits of cork can be found in the reports and documents linked here.
Are you introducing cork oak trees to a foreign environment? Do cork trees grow naturally in the Napa Valley?
Cork oaks are not native to Napa Valley but are ideally suited for its climate and have grown there for decades. The specific locations selected for tree planting will be carefully vetted on a case-by-case basis by local environmental experts commissioned by civic leaders to ensure there is no harm done to the native ecosystem.
The goal is to plant trees in areas that will benefit the most. Areas threatened with desertification, for example, can be revitalized by planting cork oaks.
I've heard there is a shortage of cork in the world. Is that true?
The answer is no. This is a common myth. In reality, the single greatest threat to the cork forests is a reduction in global demand. Support the cork forest by choosing cork products whenever possible.